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Showing posts with label Store Policies. Show all posts
Showing posts with label Store Policies. Show all posts

Sunday, July 12, 2009

Target's Price Matching Policy


Dear Julie,

Thanks for your e-mail regarding price matching policy.

Advertised prices from any qualifying competitor with a store in your
market/area will be matched. You must bring in local competitor’s entire current
ad. Also, the advertised price must be valid at the competitor the day the price
match is requested.

Thanks for writing.

Sincerely,

Glenn
Target Guest Relations
Welcome to Target
(800) 440-0680
[THREAD ID:1-6SR24X]

This was also posted on their website:

Our Low Price Promise Facts

At Target, we are dedicated to offering exceptional prices on items throughout our stores.

As of July 12, Target stores nationwide will match advertised prices from competitors on identical items in local markets, assuring guests that our products are priced right. We've been testing Our Low Price Promise in Target stores in the Denver and Orlando markets since March 2009 and in select Minneapolis stores since May 2009.

Our Low Price Promise showcases our commitment to offering low prices and value to our guests. We’re giving our guests peace of mind that they can get a great deal at Target.

We are confident we have low prices every day. However, if our guests happen to find a lower price on an identical single item – defined as the same brand and model number that is listed on a local competitor’s printed advertisement, during the effective date of the ad – we will match that price.

We are communicating Our Low Price Promise to guests through our weekly circular – in Sunday newspapers and online. Later this summer, we will add in-store signage.

It's still too early to gauge the impact of program but so far, guests have requested very few price adjustments.

How Our Low Price Promise Works

Within seven days of purchase, guests can bring the actual printed competitor ad and a Target receipt of purchase of the same item to our in-store Guest Service area to receive a price adjustment. Photos/copies of advertisements or receipts will not be accepted.

In an effort to ensure that our checkout lanes are efficient and quick for our guests, we’ll handle price matches at our Guest Service desk. If a guest wants to do a price match in the checkout lane, our team members will ring up an item at the current price and then direct the guest to the Guest Service desk to do the price adjustment.

Price matching will apply to current, local print ads for in-store products only. Our price-match policy is not applicable to Target.com or other online ads. The following is a full list of exclusions:

  • Target.com or online retail promotion
  • Competitor’s Free Product
  • GiftCards
  • Limited quantity items
  • Open box or damaged
  • Clearance or closeout
  • Mail-in offers
  • Services (warranties, assembly, etc.)
  • Bundle offers
  • Special order
  • Sales-tax promotions
  • Liquidation/going out of business
  • Special financing
  • Coupons
  • Used or previously owned
  • Display merchandise
  • Pricing or typographical errors
  • Club or loyalty
Value

We have significantly increased our emphasis on communicating value through our marketing, in-store signing and merchandise presentation. Our Low Price Promise demonstrates our commitment to offering great value to our guests.

Target remains true to our brand promise of “Expect More. Pay Less.” We’ll continue to focus our efforts on the “Pay Less” side of our brand promise, while continuing to offer our guests what has helped us differentiate ourselves from our competitors: high quality, great design, affordability, and an inviting shopping environment.

At Target, we have a long-standing commitment to being price competitive with other retailers. We also remain firmly committed to delivering the newness, innovative design and exceptional quality Target is known for.


Thursday, July 9, 2009

Target Starts Price Matching on Sunday!

Thanks to couponsdealsandmore for the original post:

There is a forum of Target employees and this was posted yesterday.

Anyone else receive the memo from corporate today?
Some markets have been testing price matching for the past few months, and Target was planning on rolling the program out company-wide mid-August. However, because of a goof in next week’s circular (all markets, supposedly), ALL STORES will begin price matching on THIS Sunday, July 12.

Some key points:
-Guests can only price match for IDENTICAL items (size, model #, color, etc.)
-Guest must have a current, FULL in-store competitor ad in-hand (no single pages, no online print-outs, etc.)
-Target will not price match for % off sales (i.e. If a tv is listed as $799 at Wal-Mart, we can price match to $799. But if Wal-Mart lists the tv as 20% off, we cannot take 20% off the Target price).
-Target will not price match ‘membership’ stores (i.e. Sam’s Club)
-All price matching must be handled at Guest Service. If a guest goes through line and wants to do a price match, the cashier must ring up the item at Target’s price and then direct the guest to Guest Service upon completion.
-Guests can price match up to 7 days after a purchase.


Monday, June 29, 2009

Wegmans Policies


There is a long list of store policies listed here, sorry but it's too long to list. I would highly recommend looking for your State and going from there to get the most accurate policies to your stores.


Save-A-Lot Coupon Policy


Does Save-A-Lot accept coupons?


Yes. Save-A-Lot honors manufacturer coupons for national brand items carried in our stores. Coupons should be used by the expiration date listed.


BJ's Coupon Policy


Dear XXXX,

Yes, we do accept " ALL " manufacture coupons even the ones printed
online as long as they do not look like they are copied. If you have any
problems, please call into our member care department at 1 800 BJ'S CLUB
(1-800-257-2582) and we can assist you.

Sincerely,
TANYA P.

BJ's Member Care Services

www.bjs.com
E-mail: MemberCare@bjs.accentonline.com
Club Inquires: 1 800 BJS CLUB (1-800-257-2582)
Online Order Inquiries: 1 866 4BJS WEB (1-866-425-7932)
Hours: M-F 8AM-6PM, S-S 9AM-6PM ET
It's All About Savings



Family Dollar Coupon Policy


We do accept manufacturers coupons. They can not be expired, they can not be coupled with other coupons. We do not accept internet coupons. However, there are no limits as to how many items can be purchased. And lastly, We do not accept coupons for more than the purchase price. Thank You.


Dollar General Coupon Policy


Dollar General is pleased to accept manufacturer coupons at any of our more than 8,100 stores. If you have five coupons for five products, you may use them in one transaction unless the coupon states otherwise. If the coupon states that it is good for any product, you may use the coupon for any product even if it is not pictured, unless the coupon states otherwise.

You may use a Dollar General coupon along with a Manufacturer's coupon for the same item, as long as neither coupon states otherwise. Unfortunately, due to fraudulent attempts, we are unable to accept internet coupons, unless they were e-mailed to you directly from Dollar General.

We apologize for any inconvenience this has caused and welcome any opportunity we have to serve you in the future. You are a valued customer here at Dollar General.

Kind regards, XXXXX

Tops Coupon Policy


You can find Tops' Coupon Policy here

Double Manufacturers' Coupons Policy:

Customers with a Tops Bonuscard will recieve double the value of their manufacturers' coupons with a face value of up to 99 cents. Coupons with a face value of $1.00 or more will be redeemed at face value. The double coupon policy does not apply to customers without a Tops Bonuscard, free coupons, manufacturers' coupons that state "Do Not Double", in-store coupons, or other retailers' in-store coupons. We reserve the right to limit four (4) double coupons per same item, per day, per customer.

Internet Coupons Policy:

Customers with a Tops Bonuscard may redeem coupons that have been printed from the internet. We do not accept coupons for free products, or those with a value greater than $5.00. We reserve the right to refuse any internet coupon that appears fradulent.

All coupon redemptions are subject to the discretion of the store manager.

Kmart Coupon Policy


K-Mart does not have a set corporate coupon policy. They do accept one manufacturers' coupon and one K-Mart coupon on the same item, and they occasionally do double coupons (i.e. a $2 coupon would double to $4).


Wal-Mart Price Match Policy


Wal-Mart's Price Match Policy can be found here

Our goal is always to be the low price leader in every community where we operate. Our customers trust us to have every day low prices ... there's no need for "special sales."

Our unbeatable promise:

Store managers make the final decision in always taking care of our customers, but we do have guidelines for matching our competition.

  • We do honor "Preferred Shopping Card" advertised prices. Must be like items, be advertised and require a competitor's shopping card, for the discount to apply.
  • We do not honor advertisements that require a purchase in order to receive the advertised price or free product.
  • We do not honor "Buy One / Get One Free" advertisements.
  • We do not honor double or triple coupons or percent off advertisements.
  • We do not honor other retailers' "Misprinted" advertised prices.
  • We do not honor Internet Pricing.
  • We do not honor competitor advertisements from outside of the store's or Club's local trade territory.


Wal-Mart Coupon Policy


You can find Wal-Mart's Coupon Policy here


Wal-Mart accepts the following types of coupons (see guidelines below):

  • Manufacturer coupons (Cents Off)
  • Free merchandise (or manufacturer's Buy-One-Get-One-Free) coupons
  • Store coupons
  • Pharmacy (Advertising and Promotional) coupons
  • Internet coupons
  • Soft drink container caps

The following are guidelines and limits:

  • Wal-Mart only accepts coupons for merchandise we sell and only when presented at the time of purchase.
  • Coupons should have an expiration date and be presented within the valid dates. Wal-Mart will not accept expired coupons.
  • Internet coupons should be legible and say "Manufacturer Coupon." There should be a valid remit address for the manufacturer and a scannable bar code.
  • Only one coupon per item is permitted.
  • Use of 40 or more coupons per transaction will require approval by Customer Service Manager.


Target Coupon Policy


Coupons are a great way to save even more when shopping at Target stores, and we make it easy to use them at our stores. But because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target:

-We accept two kinds of coupons: Target-issued coupons and manufacturer-issued coupons.
-We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
-We can't give cash back if the face value of a coupon is greater than the purchase value of the item; in that case, we'll adjust the value of the coupon to equal the price of the item.
-We can't accept coupons from other retailers, or coupons for products not carried in our stores.

All valid coupons should be presented to the cashier at the time of sale.

The store has right to limit the number of items a guest buys with coupons and that store has determined their limit is one. We reserve the right to limit purchases to reasonable family-size quantities.

Have questions or want more information about using coupons at Target? Check with a Guest Services Team Leader at your local store. You can also give us a call at (800) 440-0680, or visit us on Target.com. Either way, we're here to help!

Thanks for shopping with us. We'll see you again soon at Target.

Sincerely,

XXXX
Target Guest Relations


Walgreens Coupon Policy


Dear Julie,

Thank you for taking your time to contact our Corporate Offices. We appreciate hearing from our customers and value all comments received.

Walgreen stores accept a variety of coupons everyday. The coupons fall into two categories:

#1. Walgreens issued coupons and
#2. Manufacturer issued coupons

The following are some guidelines for accepting these types of coupons.

We will accept one Walgreen issued coupon and one manufacturer coupon for the same item, unless either coupon prohibits such use.

Walgreens Roto Ad coupons, IVC (Instant Value Coupon) coupons, and a manufacturers coupon can be used towards the purchase of any one item.

Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item.

Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores. All valid coupons must be presented to the cashier at the time of sale.

When purchasing a Buy 1 Get 1 free item, only one coupon can be applied towards the purchase because the customer is only purchasing one item.

If a coupon states good on any size of the product and does not specifically exclude trail sizes of this product, the coupon can be used to purchase trial sized products.

Internet coupons can be accepted whether they are printed in color or in black and white. Walgreens does not accept expired coupons. As a company we do not price match.

If an item that was purchased with a coupon is returned, we will refund theprice paid by the customer. Example: If the item retail was $1.49 and the manufacturers coupon was $.25 off, we would refund $1.24.

Again, thank you for letting us know about your satisfaction. We truly appreciate your thoughtfulness.

Sincerely,


XXXXX
Supervisor, Consumer Relations


Rite Aid Coupon Policy


All coupons must have a valid expiration date. Manufacture coupons are limited to one an item. Rite Aid in-house coupons that begin with RC48 and RC49 in the barcodes can be used with a manufacturer's coupon. Competitor's in-house coupons are not honored at any Rite Aid store. Some manufacturers coupons do not have a specific set price on them - it will be up to what the item costs or a certain dollar amount and must be written in by cashier. Internet coupons will only be accepted, if they are Rite Aid coupons printed from our website.


CVS Coupon Policy


Dear Julie:

Thank you for your e-mail regarding CVS/pharmacy. I would like to provide you with an answer to your question regarding the coupon policy.

Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item. However, the staff should be allowing customers to use Extra Bucks in combination with other CVS coupons since these are coupons you have “earned.” In addition, similarly they should be allowing the use of one “offer at the register” coupon which would be an open offer of $3 off of $15 or a certain dollar amount off of a specific item. Since our registers are programmed to only accept 2 coupons (1 CVS, 1 manufacturer) per item if the number of coupons exceed the items purchased a member of management will need to assist the cashier in processing the coupons. I apologize in advance for any inconvenience this may cause.

CVS/pharmacy will accept coupons printed from the Internet. They must have a legible barcode that scans at the register.

If the coupon does not scan at the register, the cashier should politely inform you that we are unable to accept your coupon. We do not allow manual overrides at the register for coupons printed from the Internet.

CVS/pharmacy will not accept offers printed from unauthorized internet postings or reproductions, copies, or facsimiles.

When an item is on sale for buy one, get one free and the customer has a buy one get one free coupon for that same product, the coupon will be accepted and both items will essentially become free (plus any applicable sales tax).

Also, two manufacturer coupons can be used on a buy one get one free purchase as long as two items are scanned at the register. The system logic sees 2 items scanned and will allow 2 coupons.

CVS does not price match with other stores.

If we can be of further assistance please do not hesitate to contact us. Thank you for taking the time to contact CVS/pharmacy.

Sincerely,
XXXXX
CVS/pharmacy
Customer Relations
XXXXXXXX


Dear Julie:

Thank you for your email.

I would like to answer your questions:

1. If I have a coupon that exceeds the amount of the product, can the coupon be adjusted down to make the item free? I do understand that I would still have to pay any applicable taxes on the item.

Yes.

2. Is there a limit of the amount of coupons you can use per day/transaction/person?

Only one CVS coupon and one manufacturer’s coupon can be used per item. The store has the ability to set a quantity limit. Please speak to your local CVS Management Team for their store policy.

3. Can I use a coupon on a clearance item?

Yes.

4. Do you give rainchecks on items that produce ECBs?

As long as the item qualifies for a raincheck, yes, a raincheck can be given for ECB items. The raincheck will be written for the price of the item minus the ECBs.

5. What is the limit on rainchecks per item, and how many can you use in one transaction when redeeming these?

The individual store Management Team uses their discretion when deciding what the raincheck limit would be on individual items. Please see your CVS Management Team for the item in question. There is no limit to the amount of rainchecks being redeemed in a transaction.

I hope you find this information to be helpful.

Sincerely,

XXXXX
CVS/pharmacy
Customer Relations
XXXXXXXX