CVS Coupon Policy

Dear Julie:

Thank you for your e-mail regarding CVS/pharmacy. I would like to provide you with an answer to your question regarding the coupon policy.

Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item. However, the staff should be allowing customers to use Extra Bucks in combination with other CVS coupons since these are coupons you have “earned.” In addition, similarly they should be allowing the use of one “offer at the register” coupon which would be an open offer of $3 off of $15 or a certain dollar amount off of a specific item. Since our registers are programmed to only accept 2 coupons (1 CVS, 1 manufacturer) per item if the number of coupons exceed the items purchased a member of management will need to assist the cashier in processing the coupons. I apologize in advance for any inconvenience this may cause.

CVS/pharmacy will accept coupons printed from the Internet. They must have a legible barcode that scans at the register.

If the coupon does not scan at the register, the cashier should politely inform you that we are unable to accept your coupon. We do not allow manual overrides at the register for coupons printed from the Internet.

CVS/pharmacy will not accept offers printed from unauthorized internet postings or reproductions, copies, or facsimiles.

When an item is on sale for buy one, get one free and the customer has a buy one get one free coupon for that same product, the coupon will be accepted and both items will essentially become free (plus any applicable sales tax).

Also, two manufacturer coupons can be used on a buy one get one free purchase as long as two items are scanned at the register. The system logic sees 2 items scanned and will allow 2 coupons.

CVS does not price match with other stores.

If we can be of further assistance please do not hesitate to contact us. Thank you for taking the time to contact CVS/pharmacy.

Sincerely,
XXXXX
CVS/pharmacy
Customer Relations
XXXXXXXX

Dear Julie:

Thank you for your email.

I would like to answer your questions:

1. If I have a coupon that exceeds the amount of the product, can the coupon be adjusted down to make the item free? I do understand that I would still have to pay any applicable taxes on the item.

Yes.

2. Is there a limit of the amount of coupons you can use per day/transaction/person?

Only one CVS coupon and one manufacturer’s coupon can be used per item. The store has the ability to set a quantity limit. Please speak to your local CVS Management Team for their store policy.

3. Can I use a coupon on a clearance item?

Yes.

4. Do you give rainchecks on items that produce ECBs?

As long as the item qualifies for a raincheck, yes, a raincheck can be given for ECB items. The raincheck will be written for the price of the item minus the ECBs.

5. What is the limit on rainchecks per item, and how many can you use in one transaction when redeeming these?

The individual store Management Team uses their discretion when deciding what the raincheck limit would be on individual items. Please see your CVS Management Team for the item in question. There is no limit to the amount of rainchecks being redeemed in a transaction.

I hope you find this information to be helpful.

Sincerely,

XXXXX
CVS/pharmacy
Customer Relations
XXXXXXXX